Personal e-Statements

When you sign-up for e-Statements, you will no longer receive paper statements.  Instead you will receive an email notifying you when your statement is available for viewing within Personal Online Banking.  You can receive e-Statements for checking and savings accounts; and Individual Retirement Accounts by following the following instructions:

To sign up for e-Statements:

  • Log in to your Personal Online Banking account
  • Click on the Options tab at the top of the page
  • Scroll down (if necessary) to the e-Statement Enrollment section and Click Edit
  • Check the box next to the account that you would like to enroll in e-Statements
  • Verify your email address
  • Read and Accept the terms and conditions

To sign up for e-Statements for Personal, Premium, Overdraft and Home Equity Lines of Credit, please complete and submit the following form:

1: Identify Yourself

Account authorized signer first name: (required)

Account authorized signer last name (required)

Business name

Email address (where you will be notified when your e-Statements are ready):

2: Enter the last four numbers of the accounts you wish to convert to e-Statements

Loans

3. Agree to e-Statement Terms & Submit Your Request

e-Statement Agreement & Disclosure

Electronic Delivery of Notices and Disclosures
You must be enrolled in Online Banking to participate in the e-Statements service.
You will receive an email alert when your periodic online statement is ready. It is your responsibility to inform us of any changes to your email address.
Community Shores Bank (CSB) accounts - Personal Checking; Individual Retirement Accounts (annual statement); Personal Savings; and Personal, Premium, Overdraft and Home Equity lines of credit are eligible for e-Statements.
Statements are available by accessing the account, clicking on the Documents tab, verifying the date range of statement links you wish to see and clicking Submit. If you have requested a combined statement, accounts will continue to show within one statement even if you individually enroll them in e-Statement. Any statement not shown within this section will continue to be delivered through the U.S. Mail.
Once you enroll in the e-Statement service, within 30 days, your paper statements will no longer be mailed to you via U.S. Mail.

Accessing e-Statements
CSB will send an electronic notice to the email address provided and deliver selected periodic account statements to your CSB Online Banking account. You will have access to an electronic version of your account statement(s) for up to 12 months. This service provides you with the flexibility to print and save account statements that are made available online.

Your paper statement on request
At your request, CSB will send you a paper copy of your electronic statement previously delivered through the Online Banking service at any time. CSB's standard fee then in effect and charged for paper delivery copies of account statements will apply. Paper copies of electronic statements can be requested by contacting CSB's Call Center at 1-888-853-6633 or other locations as CSB may advise. A request for a paper copy does not cause a termination of the electronic statement service. A paper copy of electronic statements can be obtained until the copy is no longer required to be maintained as a record for the designated account under applicable law or regulation.

Joint personal account holders
Any joint account holder may sign up to receive e-Statements. Delivery of electronic statements will begin no later than 30 days after any one of the joint owners of the account enrolls in the e-statement service. To cancel the e-Statement service, only one owner of the account needs to request the change. Up to the first three names on an account may sign up to receive email notification of the availability of the e-Statement.

CSB may deliver paper disclosures at its discretion
CSB may deliver statements, notices, agreements, disclosures and information about your account(s) in paper form to your last postal mailing address of record.

CSB will send an email alert when your e-Statement is available
The only notice that you will receive advising you that your electronic periodic statement has been posted to Online Banking will be by email alert sent to the single, specific email address selected and confirmed and validated by you upon enrollment. One attempt will be made to notify you by email that your e-Statement is available to view. If the email address provided is returned as "undeliverable", CSB will send you a paper copy of your statement along with a request to update your email address. If an updated email address is not received within 10 days from the request, your e-Statement service will be discontinued and you will need to reenroll to reestablish the e-Statement service. This email will be the only notice you will receive and no other notice will be sent. Any and all notices sent by CSB to the email address will constitute sufficient and effective delivery to you and all owners of the information contained in your electronic statement whether or not you access or review the notice, Online Banking site or specific electronic statement, and shall be deemed to have been delivered to you, whether actually received or not. You agree to maintain access to Online Banking in a manner that gives you continuous ability to access, review and print your electronic statements sent to you at the designated email address. It is your sole responsibility to advise CSB immediately of any changes or updates to the designated email address. There are certain risks associated with the transmission of email notices through the Internet including but not limited to unauthorized access, system outages, delays, disruption in telecommunications services and the Internet. Email is not private or secure. The email notice sent to you by email is an unencrypted, automatic notice. Although the notice is not intended to contain personally identifiable confidential financial information, it may contain in its design, part or all of your name or other identifier, which could be seen or intercepted by others if delivered to your business address or other computers or electronic devices not exclusively under your control. Do NOT respond to the email notices by return email, or use the reply function to request information, service, paper copies or other items or to revoke consent. CSB will not be responsible to act upon requests made in that manner.

Canceling the e-Statement service
You or any authorized signer of account may revoke consent for the e-Statement service for one or more designated CSB accounts at any time by calling CSB's Call Center at 888-853-6633. Electronic posting of your electronic statement on Online Banking and transmission of related email notices will continue until: (1) termination of the e-Statement service, (2) termination of your designated account with CSB, or (3) termination of your Online Banking service with CSB. CSB may terminate the e-Statement service for any or all designated accounts at any time. Upon such termination, delivery of paper copies of account statements will resume within a reasonable time. Termination of the e-Statement service does not affect the validity or legal effect of any electronic statement delivered to you through Online Banking. Termination of the e-Statement service does not terminate the Online Banking service unless otherwise so stated.

Hardware and Software Requirements
You agree that you have or will have access at all times to a personal computer capable of supporting at your cost; high level browser encryption, Internet access, a valid email address, and Online Banking. You must also have access to Adobe Acrobat Reader to utilize PDF files.

If the method of electronic delivery by CSB changes so as to require additional software, upgrades, plug-ins or additional security features in your hardware or software system used by you for CSB Bank Products account(s), you may terminate the e-Statement service or you may agree to upgrade your hardware or software system to the required standards.

If CSB determines that a change to the e-Statement service concerning any future system or hardware enhancement creates a material risk that you may not be able to access or retain a subsequent electronic record, CSB will notify you of such change and allow you to withdraw consent for this e-Statement service for CSB Bank Products account(s), whereupon CSB may terminate this service until you choose to enroll again in this service.

You understand that your accessing electronic statements through Online Banking and receiving email notices may incur certain costs associated with email, electronic access, downloading, online time and subscription costs associated with Internet and telecommunications service providers, paper and printing costs, and equipment or software upgrades if necessary. You agree that you will pay all such costs and expenses in connection with your use of the e-Statement service.

Indemnification
Except to the extent that we are liable under these Terms and Conditions or an agreement that governs an Account of yours, you agree to indemnify and hold us, our directors, officers, employees and agents harmless from all loss, liability, claims, demands, judgments and expenses arising out of or in any way connected with an Account or the performance of Online Banking or e-Statement Services. This indemnification is provided without regard to whether our claim for indemnification is due to the use of Online Banking by you or your authorized representative.

Limitation of Liability
Except as specifically provided in these Terms and Conditions or where applicable law requires a different result, NEITHER WE NOR OUR SERVICE PROVIDERS OR OTHER AGENTS WILL BE LIABLE FOR ANY LOSS OR LIABILITY RESULTING IN WHOLE OR IN PART FROM ANY ACT OR FAILURE TO ACT OF YOUR EQUIPMENT OR SOFTWARE, OR THAT OF AN INTERNET BROWSER PROVIDER, OR BY AN INTERNET ACCESS PROVIDER, BY AN ONLINE SERVICE PROVIDER OR BY AN AGENT OR SUBCONTRACTOR FOR ANY OF THEM, NOR WILL WE OR OUR SERVICE PROVIDERS OR OTHER AGENTS BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL ECONOMIC OR OTHER DAMAGES ARISING IN ANY WAY OUT OF YOUR ACCESS TO OR USE OF, OR FAILURE TO OBTAIN ACCESS TO ONLINE BANKING OR e-Statement SERVICES.

Recording of Phone Calls and Email
You authorize CSB and its agents to record or copy any phone call made to or Email sent to CSB concerning e-Statements or Online Banking.

Fees
For all CSB customers, there is not a fee for the e-Statement service. Your internet service provider may charge fees. Online banking electronic transaction charges may apply. Please refer to your account agreement.

Changes to the Terms of the Agreement
CSB may change this Agreement by mailing to you a notice or posting a notice of such change in a CSB branch where you maintain your Account. However, if the change results in (1) increased or new fees or charges, (2) increased liability for you, or (3) fewer types of available Online Banking services, then, unless the change must be made immediately for security reasons, at least 30 days before the effective date of the change CSB will mail a written notice to you. Any notice to you will take effect when it is personally delivered to you or mailed to the last address we have for you in our records.

Other Rules
Online Banking transactions are also subject to CSB account agreements and rules, and your access and use of Online Banking is also subject to the CSB Online Banking agreement and disclosure statement.

Termination
CSB may cancel your Online Banking access without prior notice if there has been no Online Banking activity for a period of 6 consecutive months or for any other reason. CSB may also cancel all or part of Online Banking. Cancellation of Online Banking would result in cancellation of e-Statements.

Assignment
We may assign our rights under this Agreement to a company affiliated with us or to any other party.

Applicable Law
This Agreement shall be governed by the laws of the State of Michigan and applicable federal law and regulations.

Effective: 05/27/2011

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To access your e-Statements:

  • Log in to your Personal Online Banking account
  • Click on the Accounts tab at the top of the page
  • Select the Account and Click the Documents tab (a new window will open)
  • You may change any of the Document Search Settings to view any statement enrolled
  • Click Submit
  • Click on the link for whatever statement you wish to view