By submitting an e-mail, you also agree to and acknowledge the following:
The Bank recognizes e-mail as a simple and cost effective method of communication; however, requests and inquiries requiring immediate attention should NOT be sent by e-mail. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may any e-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen online banking credentials, debit or credit cards or checks.
Personal and account information such as Account Numbers, Passwords, PINs or Social Security Numbers should NOT be sent by e-mail.
Our website is not directed to children under the age of 13. We do not knowingly solicit data from persons under the age of 13 and we do not knowingly market to persons under the age of 13. By submitting an e-mail using this form, as provided on this web page, you agree and acknowledge that you are not under the age of 13.
If you have a question about your account or need an immediate response, please call us:
Monday – Thursday 9:00 am – 5:00 pm; Friday 9:00 am – 5:30 pm; Saturday 9:00 am – 12:00 pm ET:
Main Office: 231-780-1800
Grand Haven: 616-844-5600
North Muskegon: 231-780-1880
Visit our locations page for more detailed branch information.
Lost Visa® Cards
To report a lost or stolen Visa® Debit Card, please call:
To respond to a phone call from our Debit Card fraud prevention service, please call:
1-877-253-8964 for voice response; 1-800-262-2024 for live operator
Please be prepared with your case number from the initial message.
To report a lost or stolen Visa® Credit Card, please call:
1-800-883-0131; outside the U.S. call 1-813-868-2891